Has Anyone Had Issues with Baracuta’s Repair Service? My Experience Has Been Disappointing.

I bought a G4 jacket in April, and the first time I wore it, the zipper got stuck. Lol I looked like an idiot trying to get out of it in a restaurant with my wife. I eventually went to the restroom and wrestled out of it, but in the process, I messed up some zipper teeth and ripped off the insert pin at the bottom.

The damage is minor, and I just want to get the zipper replaced. I contacted their support, and they told me to fill out a return form online, which I did, but then I heard nothing. I emailed them again, and got a response, I replied to that, and… nothing. I’ve followed up several times, and I’m still being ghosted.

It’s super frustrating because I love the jacket’s style, and I thought I was buying a quality product from an iconic brand, but this experience has been a let down.

Am I just unlucky, or is their customer service always this bad?