Is my Apex 4 Wukong Broken on Arrival?

Hi, I just got an Apex 4 Wukong today and was excited to make use of it. I connected it to my pc and got flydigi space station and updated everything to the latest firmware wired up to my PC with seemingly no issue.

Unfortunately it seems to shut off instantly on being disconnected from the PC with no response to toggling the on/off switch. When plugged into the PC it responds as I would expect it to when not plugged in. The space station software has no problem recognizing and configuring the controller, but once it isn't being powered by a wire it just acts like a brick.

I tried leaving it to charge for some time with no effect. It still usually just says "Charged" when plugged in but sometimes shows a battery animation. I was able to use it wirelessly with the dongle when powering it from an external power bank. Following the start+select+home hard reset changed nothing.

Based on this I am assuming it just shipped with a doa battery that doesn't do anything. I bought from gadgethyper so I don't know if they even will take returns or replace my controller so I am pretty disappointed with the immediate problems on what is such an expensive controller.

Would really appreciate any advice you guys have. I hope I am just being stupid and somehow missing the 2nd on button or something.