Air china real-name verification

I bought some flights in November with Air China through a travel agency. From the time of purchase by making an account on the Air China APP I was able to view my flights, buy seats and see the details.

As of the day before yesterday the flights do not appear in the APP or on the Air China website. I get a message that I must do the 'real-name verification' in which they ask me to upload a photo with my face holding my passport. I have done it but nothing has changed. Does anyone know how long it takes to verify? Has anyone else had this happen?