Survey: Pixel 6 Series Bricked After Factory Reset – Share Your Google Support Experience
A bug has bricked thousands of Pixel 6 series smartphones after users performed a factory reset. Google's suggested solution is to contact Google Support. This survey aims to gather your service experiences. Please use the format below to share your details:
Survey Format:
- Phone model and Warranty:
- OEM Unlocking and Bootloader Status:
- Service Centre Diagnosis:
- Repair Status:
- Repair Cost (Estimated and Final):
- (If repaired) Escalation needed?:
- (If repaired) Time to Repair:
- Country or Region: (Optional for privacy)
- Remarks (if any):
My Own Experience:
- Phone model and Warranty: Pixel 6a, Out of Warranty
- OEM Unlocking and Bootloader Status: OEM unlocking off and bootloader locked.. pics here
- Service Centre Diagnosis: Motherboard malfunction
- Repair Status: Cancelled, rejected by me
- Repair Cost (Estimated and Final): Estimated Rs.27,149 (~320 USD)
- (If repaired) Escalation needed?: Proved useless
- (If repaired) Time to Repair: N/A
- Country or Region: India
- Remarks (if any): When I rejected the repair, I received it with the bootloader unlocked. Here's a video proof. I used the Android Flash Tool and flashed the latest public build. It started working.
My experience concludes that Google Service Centres can unlock the bootloader and unbrick these phones. There's no need for a motherboard replacement.
Even if you own any other Pixel and aren't currently affected by this bug, please upvote this post. Poor service experiences affect us all. Let's hope that this post catches attention of Google or the tech news outlets. As a community, we can push Google to provide better support for everyone. Thank you!