VIP Changes and Feedback Letter from Katsucon Chair

Good Morning,

We have carefully read and reviewed all feedback from our VIPs that have reached out, both through in-person discussions and written communications. We understand how vital VIP perks are to our VIP attendees and wanted to provide additional context on the front-of-line privileges perk that was modified for Katsucon 2025.

The decision to remove the front of line privileges at all rooms except Live 1 and Main Events was made during our mid-point meeting in September. At that time, the Senior Leadership team directed the VIP leadership to update the website, revise departmental policies and documents, and inform staff and attendees accordingly.

An internal audit confirmed the Katsucon VIP updates were submitted, but not fully reflected on the website. We also discovered that not all VIPs received the email notifications about the changes prior to the convention.

Ultimately, a series of miscommunications led to this issue, and responsibility falls across multiple leadership levels, including myself as Executive Vice Chair. We greatly regret the negative impact this caused to your overall experience and will be addressing this internally.

To prevent similar issues from repeating, our team will double check, finalize, and clearly list the VIP perks on the Katsucon website before the ticketing system on Tixr goes live for 2026. These details will be verified by each level of leadership and verified again at least two days prior to Tixr going live. The anticipated timeline for discussion, finalization, and written updates made is by the end of April 2025; with the ticketing system going live shortly thereafter.

As an acknowledgement of the inconvenience you experienced with the 2025 rule changes, we would like to offer you a 20% discount code, which will be sent out after the system is online. This code can be applied to any ticket type on the Katsucon Tixr Event and will remain valid for use until October 1, 2025.

As a reminder, per KEI policies listed on both Tixr and our website, "Katsucon reserves the right to change or update the policies associated with the convention at any time for any reason"; KEI will not be issuing full or partial badge refunds beyond the cutoff date of January 3, 2025.

We appreciate your understanding and value your continued support of Katsucon and KEI. The [email protected] and [email protected] aliases will continue to be the primary point of contact for feedback.

Respectfully, Jeremy Stuart Executive Vice Chair (Katsucon) Caretaker (Station Unity) Human Resources Database Manager KEI 2025 Board Member Katsucon Entertainment, Inc. [email protected]

Katsucon Website: http://www.katsucon.org Katsucon Facebook: https://www.facebook.com/KatsuNinjas Katsucon Twitter: https://twitter.com/katsucon Station Unity Website: http://www.station-unity.org Station Unity Facebook: https://www.facebook.com/StationUnityCon Station Unity Twitter: https://twitter.com/StationUnity