Bigbasket Kakkanad is a scam cheater

I have been ordering from BigBasket since more than a year. At first I had issue with bad vegetables. Once I received small onion completely soaked in water. Everytime I complain, they offer refund without hesitation and promises this doesn't happen in the future. But that never stopped.

I completely stopped buying vegetable from them and only relied for packed food items. Several times I have received bread on the date of expiry.

I once received Nandini Goodlife milk out of expiry and spoiled. I usually stock milk for a few weeks since Nandini can be stored for months. I only realised it after a week or so of the order date.

Everytime they gave refund and said this won't happen in the future. Great.

Today I received a Bigbasket coupon for promotional offer. I was delighted and bought two dosa batter. Both were puffed and spoiled even though date was still under expiry.

I complained to the cx and they only refunded for the amount adjusted to the coupon. It is fair from their side because that's the amount I paid. But what happens to my discount coupon? Just wasted for this spoiled dosa batters.

I am disappointed not for the money or coupon I lost, but for the effort I have to take to deal with all this.

I have completely stopped ordering and Bigbasket since Zepto has been giving better products also within minutes. For Bigbasket in my pincode I have to order the day before.

Have you had the same experience? I am residing at Kakkanad, so I guess their hub is somewhere near infopark. Probably their staff there is mishandling the inventory since they can sell off spoiled products and Bigbasket will anyway give refund to the customer.

Stopped ordering veggies. Stopped ordering breads. Now completely stopped Bigbasket.

Probably a shameful act in the name of a big brand Tata.