Home charger delivery and install issues

I got my Mach-E on Jan 28th. It came with the home charger install included as part of the Ford Power Promise promotion.

When I left the dealer, they didn’t have the mobile charger that is supposed to come with the car but they said it wasn’t a big deal since I’d have the home charger installed soon.

I quickly received a message from Qmerit to provide the details about my install location. They then called the next day to schedule the install. However, they asked if I had the charger, which I didn’t. Apparently this was to be delivered by Ford, something the dealer never told me.

I’ve now been calling the dealership every couple of days to figure out what’s going on with the charger delivery and haven’t gotten any indication of when it’s going to be shipped.

Has anyone else had similar issues? Is this expected and I’m just not being patient? Im currently spending about $70-$90 per week on public charging stations while losing 2+ hours per week from my days.