Recent Experience with Dead Air's Customer Service and Warranty (2025)

Back in December, I was shooting my Sandman S on my Bergara HMR 308 at the range. Everything was fine for the first 20 or so shots, but then I had a big POI shift. I stopped and checked the suppressor, and it was ratcheted down but loose. Like the ratchet was still locked, but I could rotate the suppressor and the locking tabs back and forth about 15*. I removed it, and there was no end cap strike, and I didn't see any evidence of a baffle strike. (I had checked my alignment with a rod when I first mounted the brake, and it was perfect.) After putting the suppressor back on the keymount brake, the Sandman ratcheted a full 360* stopping when the locking collar bottomed out at the stop, and it was loose. When I started the day at the range, it had only ratcheted about 2/3s of a revolution, so something was clearly wrong. To make it even weirder, the Sandman would ratchet tight on a keymicro brake after about 3/4 of a rotation.

I went home and took it apart and looked all inside with a light, and again, I couldn't find any evidence of a baffle strike. I tried adjusting the locking collar. No change. So I contacted Dead Air customer service. They got back in touch with me quickly, and in under 24 hours, I had a warranty authorization and my suppressor was shipped. They had my suppressor for 50 days, and after I got it back, they had recored and rebuilt my Sandman S.

I am still not sure what the problem was or what caused it. Dead Air did not indicate that there had been a baffle strike or offer any other explanation. They only said that the suppressor had been recored and rebuilt. They mailed it back to me in a new box, and to top it off, they sent a new keymount brake and some shims. Since they included that, and since I don't know what happened, I'm going to replace the brake I had been using and check everything over again.

So yeah, I just wanted to share that I had a very positive experience in dealing Dead Air's customer service and their warranty. I know they have been getting a lot of bad press lately, but my experience was great.

Thanks, Dead Air, for taking care of this and fixing my issue.