MAYA APP IS NOT SAFE

Excuse the profanity pero putanginaaaaaaa nanggigigil ako. My Maya account was hacked and I don't know how those effin' hackers did it.

4:22 AM today, naka receive ako ng text sa Maya - as in from Maya itself - saying na nagpalit daw ako ng password. So I immediately logged into my Maya account at hindi ako maka log in kaya medyo kinabahan na ako. I tried to log in multiple times kaya pinrompt ako mag reset ng password which I did, where they even have an effin' face recognition as a layer of security 'kuno'. After pw reset, I was able to login and I immediately unlinked yung bank account ko na nakalink. Chineck ko din yung Maya credit ko if nagalaw ba nila, this time hindi pa.

Naka login pa ko sa account ko, I got another text from Maya - napalitan daw password ko. So naglogout ako para iconfirm yung hinala ko - at nagkatotoo nga, kase hindi na naman ako ulit maka login. A minute after that, naka receive ako ng text from Maya na may binayaran daw ako na 7,000 PHP - the same amount kung magkano lang yung credit limit ko with them.

I'm not the kind na nagpipindot ng kung ano ano so 100% sure ako na wala akong napindot na kahit anong phishing links. Di ako mahilig mag browse ng unofficial stores and the only time na may activity ako with finance apps is kapag magbabayad ako ng bills. The last link I clicked today before this happened was an online dress store sa US which is 100% legit dress shop.

Good thing I never stored money in my Maya account. Ginagamit ko lang talaga yun to pay our smart postpaid accounts para maka redeem ng points na pwedeng maconvert to data booster. Before posting here, nag email na ko agad sa Maya Support and I copied BSP email addresses in my report.

TANGINA TALAGA NG MGA MAGNANAKAW!!!

Edit: eto yung text. Circled in yellow was the successful attempts to change my pw. The text 2 was mine kaya naunlink ko pa yung bank accounts ko. Pero kung gusto nyo talaga iinsist na may clinick ako, okay. Sige na, give ko na yan sa inyo. Andito naman ako to vent out my gigil which I already achieved.

UPDATE: Maya reversed the credit last January 31! Yay!! So as I expected, may tumawag sakin nung Jan 31 reminding me of my due date at sinabi kong I won't pay it bc it was a fraud transaction. I was asked if I have reported it and I answered na I have submitted a dispute form with attachments and I have a ticket number na hiningi naman nila. In less than an hour, naka receive ako ng text na reversed na yung Maya credit ko. When I checked my account, ayun totoo nga. HOWEVER, they only paid back 7,000 - the exact transaction amount. Since credit yon, ofc may interest na hindi nila nireverse. Alangan namang ako magbayad non e fraud transact nga diba. So ayun, may hanging pa ako na credit balance amounting to 500+ php. I stopped using the app na. I plan to delete my maya account too. Then, nag switch na ko from paying my bills directly from the bank apps.