The Anthology - online order, Canada

I ordered The Anthology from Taylor’s official website (the Canadian one) the day it came out, and I received a “it’s on its way” email, with a tracking number with APC, but since last week it hasn’t budged from “the merchant is preparing your order”. I’ve tried to get in touch with customer support from Taylor’s website three times now, I even tried contacting APC but no one’s getting back to me and I’m growing very impatient… especially now that the vinyl is popping up in record stores around me (even though it was made to seem like the vinyl will only be available from her website to international Swifties) and worst of all… it’s at Costco for crazy cheap compared to what I paid on the website, including shipping!!! Anyone in the same boat… with some updates? or light of hope?

I’ve never ordered from her website before so I don’t even know if this is normal