K Bank Blocked International Transfers

Hello All! Wondering if anyone has experienced anything similar:

Been living and working in Thailand for years and have used K Bank the whole time. I've always been able to transfer money home to the U.S. via the app or website. However, this month, that changed. I can no longer transfer internationally through the app or the website. I contacted the bank and they told me I have to physically go to the bank now if I want to transfer. Apparently my account has been blocked from transferring via the app and website and this "cannot be changed" as I was told. I have no idea why this suddenly happened and they cannot tell me why. They can only tell me that it is there and cannot be changed. I'm at a loss here.

Has this happened to anyone else?