Hotels! Security Deposits!

Hotels and Guests!!

I currently have a small family run hotel business, we have previously been doing pre-authorisations of $150 on guests cards as these used to only pend for 7 days, now these pend for up to 30 business days! (2 months!!!) we have caught a lot of abuse over this because of the current financial crisis which i completely understand! personally we don’t like processing these because we know what it’s like, but if we don’t we find that people are taking advantage/damaging & stealing property.

Basically i’ve just came to hopefully get some guidance from other hotels or even guests on what you have thought was a good idea and what wasn’t

TIA xx