Atticus Export Issues

Has anyone else been having trouble with Atticus since they updated? It will not load the print version of my manuscript and it will not calculate the page count. It also will not export no matter how long I leave it alone to do so. I restarted my computer and turned off Grammarly, so I am not sure what the issue is. I contacted support but I am still waiting and I was not sure if anyone else had run into this problem and/or had an idea of how to solve it. Thank you!!